Troubleshooting

Stream24 needs a connected source and at least one saved channel that is switched on before Start Broadcast sends anything out.

1. Connect your source first. With OBS or another encoder, start streaming there: the preview in Stream24 lights up when your stream arrives.

   Watch: Paste both into OBS0:46, in Stream24 full walkthrough

2. Set up each channel and click Save. Choose Account to sign in once and let Stream24 load the key, or paste the stream key from the platform's live dashboard.

   Watch: Connect with your account1:38, in Stream24 full walkthrough

3. Switch on every channel you want for this broadcast.

   Watch: Switch on your channels1:58, in Stream24 full walkthrough

4. When the source is ready, click Start Broadcast.

   Watch: Click Start Broadcast2:06, in Stream24 full walkthrough

Read the full guide: Set up OBS, vMix or another encoder

Still not working? Contact support and tell us what you see.

Encoders connect with a custom RTMP server and your Stream24 stream key, both copied from Choose Encoder.

1. In OBS, open Settings, then Stream, and choose Custom as the service.

   Watch: Paste both into OBS0:30, in Multistream from OBS or any encoder

2. Paste the RTMP server exactly as Stream24 shows it under Choose Encoder: rtmp://app.stream24.io/live

   Watch: Copy the RTMP server0:19, in Multistream from OBS or any encoder

3. Paste your whole stream key from Stream24. Keep it private; if it has been shared, reset it and paste the new key.

   Watch: Copy your stream key0:25, in Multistream from OBS or any encoder

4. The same server and key work in vMix and hardware encoders.

Read the full guide: Set up OBS, vMix or another encoder

Still not working? Contact support and tell us what you see.

Each channel needs to be saved, switched on, and within the number of platforms your plan streams to at once.

1. Check the channel is switched on for this broadcast. The channel list shows every destination with its status.

   Watch: Your channels1:32, in Stream24 full walkthrough

2. Open the channel and save it again: sign in with Account so Stream24 loads the key, or paste the current key from the platform's live dashboard.

   Watch: Or paste a key1:46, in Stream24 full walkthrough

3. Your plan sets how many platforms you stream to at once: 3 on Free, 5 on Starter, and all 13 plus Custom RTMP on Pro.

   Compare plans

Read the full guide: A channel's saved key stopped working

Still not working? Contact support and tell us what you see.

Cloud Pull takes a video, radio or RTMP link and pulls it in the cloud. It is part of the Pro plan.

1. Cloud Pull is available on Pro.

   Compare plans

2. Paste a video, radio or RTMP link, then click Connect source.

   Watch: Paste your stream link0:18, in Stream from a link with Cloud Pull

Read the full guide: Stream from a link with Cloud Pull

Still not working? Contact support and tell us what you see.

Local file streaming takes MP4, MOV or audio files up to 2 GB and is part of the Starter and Pro plans.

1. Local file streaming is available on Starter and Pro.

   Compare plans

2. Use an MP4, MOV or audio file of up to 2 GB.

   Watch: Drop your video0:18, in Stream a video file live

3. Playlists of up to 5 files are part of Pro.

Read the full guide: Stream a pre-recorded video file

Still not working? Contact support and tell us what you see.

Viewers, recordings and the live stream only get Program. Preview is where you build the next shot.

1. Viewers only see Program, on the right. Preview, on the left, is where you check the next shot.

   Watch: Check it in Preview0:11, in Preview, Take and Program

2. Click Take, or press ⌘↩ to cut instantly. Double-clicking a source sends it straight to Program.

   Watch: Click Take0:21, in Preview, Take and Program

Read the full guide: Go live from Studio

Still not working? Contact support and tell us what you see.

Sources go on empty tiles, and your plan sets how many inputs Studio has.

1. Click an empty source tile, then pick what to add: a camera, screen, phone, NDI, slides, video or audio.

   Watch: Click an empty source0:05, in Add a source in Studio

2. Your plan sets the number of inputs: 3 on Free, 6 on Starter and 16 on Pro.

   Compare plans

Read the full guide: Add cameras, screens and media to Studio

Still not working? Contact support and tell us what you see.

The Virtual Camera has to be on in Studio, and then picked as the camera in your meeting app.

1. Turn on Virtual Camera in Studio. The green dot means it's on.

   Watch: Turn on Virtual Camera0:11, in Record and use the Virtual Camera

2. In Zoom, Meet or Teams, pick Stream24 Studio as the camera. They see Program.

   Watch: Use it in Zoom, Meet or Teams0:16, in Record and use the Virtual Camera

3. The virtual camera is part of Starter and Pro.

   Compare plans

Read the full guide: Use Studio as a camera in Zoom, Meet or Teams

Still not working? Contact support and tell us what you see.

OmniDownload analyses the link you paste, then downloads the quality you pick. Your plan sets the daily limit and top quality.

1. Paste the full video link into the box. Analysis starts on its own and lists the title, the length and every quality available.

   Watch: Paste a video link0:15, in OmniDownload full walkthrough

2. Free includes 10 video downloads a day at up to 720p. Starter has unlimited 1080p downloads, and Pro has the best available quality with no cap.

   Compare plans

3. Still failing? Send us the link and what OmniDownload shows, and we'll look into it.

   Contact support

Read the full guide: OmniDownload limits and quality on each plan

Still not working? Contact support and tell us what you see.

You choose the name and folder before downloading, and every finished download can be opened in Finder.

1. Before you click Download, you can rename the file and choose the folder it saves to.

   Watch: Name it and save it0:43, in OmniDownload full walkthrough

2. When a download says saved and verified, play it or click Show in Finder.

   Watch: Play it or show in Finder1:00, in OmniDownload full walkthrough

3. Past downloads are listed under History in the sidebar.

   Watch: Meet OmniDownload0:07, in OmniDownload full walkthrough

Read the full guide: Choose video or audio, format and quality in OmniDownload

Still not working? Contact support and tell us what you see.

Both apps are free to download for Mac. Check your macOS version and chip first.

1. Stream24 Studio needs macOS 13 or later, on Apple silicon or Intel.

   Download Studio

2. OmniDownload (Beta) needs macOS 11 or later on Apple silicon.

   About OmniDownload

3. There is no Windows desktop app. On Windows, use the Stream24 web app at app.stream24.io with OBS or any encoder.

   Watch: Choose Encoder0:13, in Multistream from OBS or any encoder

Read the full guide: Install Stream24 Studio and sign in

Still not working? Contact support and tell us what you see.