How to fix it
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Step 1: Check the channel's status
The channel list shows each destination's status. A problem with a saved key is reported on that channel.
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Step 2: Reconnect YouTube, Facebook or Twitch
For a channel connected with Account, open it and continue with the platform again so Stream24 loads a fresh key.
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Step 3: Paste the current key for other platforms
If you reset or changed the key on the platform, copy the new one from its live dashboard, paste it on the Paste a key tab and click Save.
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Step 4: Switch it on again
Turn the channel back on for this broadcast.
Good to know
- Saving a key again also re-encrypts it, which fixes a stored key that can no longer be read.
Messages you might see
Failed to fetch stream key from Facebook. Try reconnecting your account.
Twitch not connected. Please connect your Twitch account.
YouTube account not connected.
Facebook account not connected.