Error messages and what to do

Web app

No incoming stream detected. Start OBS or save a Cloud Link.

Start streaming in your encoder first, or connect a Cloud Pull link, then click Start Broadcast. Set up OBS, vMix or another encoder

Save a stream key first, then turn this destination on.

Open the channel, sign in with Account or paste its key, and click Save. Connect your streaming channels

Your Free plan allows up to 3 destinations. Disable a channel before enabling another.

Turn one channel off, or move to a plan with more platforms. Connect your streaming channels

Cloud Pull is available on Pro plan only.

Cloud Pull needs Pro. Use Encoder or Local file on other plans. Stream from a link with Cloud Pull

Audio streams require a thumbnail.

Upload a picture with the image upload button, then connect the audio link. Stream from a link with Cloud Pull

Each file must be 2 GB or smaller.

Export a smaller file, or split it into parts. Stream a pre-recorded video file

Local File streaming requires a Starter or Pro plan.

Local file streaming starts on Starter. Stream a pre-recorded video file

Failed to fetch stream key from Facebook. Try reconnecting your account.

Open the Facebook channel and continue with Facebook again. A channel's saved key stopped working

Another session is controlling this stream. Please refresh.

Your account was signed in somewhere else, so this window lost control of the stream. Refresh the page to take it back.

Your subscription has expired. Please renew at stream24.io

Renew your plan, or carry on with Free.

Studio

This account is signed in on two computers.

Sign one of them out to continue on this Mac. Studio says the account is signed in on two computers

Add a destination at app.stream24.io, then try again.

Connect at least one channel in the web app. It appears in Studio straight away. Connect your streaming channels

Turn on at least one destination, then try again.

Switch on a destination in the Go Live window. Go live from Studio

Studio can't reach Stream24. Check your internet connection, then try again.

Check the Mac is online, then go live again. Go live from Studio

Your Stream24 plan isn't active. Renew it at app.stream24.io, then try again.

Renew your plan in the web app.

Too many Go Live attempts. Wait a minute, then try again.

Wait a minute before starting again. Go live from Studio

Reconnect to continue

Studio has been offline for more than 24 hours. It opens again when it can reach Stream24.

Update required

Install the current Studio from stream24.io/download. Install Stream24 Studio and sign in

Move Stream24 Studio into the Applications folder and open it from there.

macOS only installs cameras for apps in Applications. Use Studio as a camera in Zoom, Meet or Teams

Permission needed — Microphone.

Turn on Stream24 Studio in Privacy & Security → Microphone. Allow Studio to use your camera, microphone and screen

OmniDownload

Today’s video downloads are used.

The Free allowance resets at 00:00 UTC. Starter and Pro have no daily count. OmniDownload limits and quality on each plan

Higher qualities need a higher Stream24 plan.

Pick a quality your plan includes, or upgrade. OmniDownload limits and quality on each plan

The site refused this download. It may need a sign-in, or it may not allow saving.

Try a link that plays without signing in, or one the site allows you to save. OmniDownload won't download a video

OmniDownload couldn’t reach that address.

Check the link and your connection, then try again. OmniDownload won't download a video

The download didn’t finish.

Retry it from the failed list, or try a different link. OmniDownload won't download a video

Sign in to download videos.

Sign in with your Stream24 account. Direct file links work without one. Install OmniDownload and sign in